People are the company's greatest asset. TCI is committed to abiding by international principles of corporate social responsibility and national laws and regulations on labor and gender equality. We uphold the principle of respecting human rights and employing talented professionals without regard for gender, age, ethnic group, religion, marital status, or political views. We regularly review, adjust, and introduce effective reward systems and strive to create a trustworthy, healthy, safe work environment that complies with international occupational health and safety standards. To ensure labor rights, we have introduced concepts and policies related to human rights into our training courses and materials for new employees. Depending on client need, we also conduct investigations into and review possible cases of child or underage labor, forced labor, or sexual harassment and ensure labor-management communication and freedom of expression.
As of December 2017, TCI employed 534 workers, among whom were 261 women and 273 men, and among whom were 517 full-time employees and 17 contracted or temporary workers.
To provide employees with a reasonable salary to attract and retain talent, while at the same time taking account of shareholders' rights, employees’ standard of living, and sustainable corporate development, TCI frequently makes adjustments to its salary system, for example annual salary adjustments and promotions, based on the cost of living, market supply/demand, salary standards, and local regulations. TCI also rewards outstanding full-time workers and departments in a timely manner, offering performance bonuses, worker benefits, restricted stock options, and other equity incentive plans. The company also offers seniority rewards, outstanding team awards, outstanding worker awards, and patent awards without regard to gender, age, ethnicity, nationality, religion, or political views.
TCI firmly believes that employee health is the responsibility of the company. Therefore, the company offers annual health checkups, including routine physicals, special examinations, and culinary staff physicals. Professional hospital physicians are invited to consult with and follow-up on workers with health issues. TCI values the physical, mental, and emotional well-being of its employees. Therefore, it regularly hosts concerts and provides library and fitness facilities, allowing its employees to engage in a variety of recreational and travel activities. Funding for such events is provided by the TCI Welfare Committee.
Employee rewards and benefits in detail
- Labor insurance: In accordance with the Labor Insurance Act.
- National Health: In accordance with the National Health Insurance Act.
- Employee bonuses: Annual surpluses are used to pay taxes or make up for losses in previous years. A portion of the remaining surplus is allocated as employee bonuses. The amount is submitted to the board of directors for review and approval in the General Meeting.
- Employee stock options: To attract outstanding talent, retain promising workers, and co-create company and shareholder benefits, stock option certificates are issued to workers in accordance with the Regulations for the Issuance of Employee Stock Options and with the approval of the board of directors.
- Holiday allowance: A fixed allowance is issued to all employees during the Mid-Autumn Festival, Dragon Boat Festival, and Chinese New Year. The amount of the allowance is based on the current business performance of the company.
- TCI Dream Come True Program: TCI provides qualified employees with interest-free loans to support them in realizing their dreams.
- TCI Coins and employee discounts: Every month, TCI issues TCI Coins to its workers based on rank and monthly performance. TCI Coins can be used to make employee purchases or participate in Administrative Service Center activities (Michelin Star restaurants and VIP movie tickets).
- Group insurance and occupational injury insurance: TCI provides group life insurance, accident and injury insurance, hospital insurance, cancer insurance, and occupational injury insurance for workers and their families.
- TCI Star: TCI selects TCI Stars on a quarterly basis, presenting them with awards, certificates, trophies, airline tickets, or iPhone Xs as encouragement. Eight TCI Stars Among Stars are selected quarterly to participate in the all-expenses-paid annual Global Excellent 8 Program, which fully subsidizes advanced education courses overseas.
- Clubs: As a measure to support employee health, the TCI Committee for Employee Welfare provides funding for the management of various clubs, such as basketball clubs, to offer activities for workers to participate in and relax after work.
- Juice bar: The TCI General Service Department purchases fresh fruit and vegetables daily and blends them into fresh juice for workers to enjoy.
- TCI bar: TCI provides free nutritional blends, snacks, and instant noodles to busy workers.
- Massage station: To fulfill its CSR, TCI employs visually impaired masseuses to provide massage services to its employees, thus helping the masseuses and melting away stress for the company’s employees.
- Aerobics classes: TCI offers professional aerobics classes to its hardworking employees.
Retirement system and implementation
- Pensions are issued in accordance with Article 84-2 and Article 55 of the Labor Standards Act and based on number of years in service as stipulated in the Labor Standards Act.
- According to the Labor Pension Act, employees who meet the pension standards stipulated in the Labor Standards Act and who gained seniority prior to the passage of the Labor Pension Act may opt for their pension status to be governed in accordance with the previous act.
- Workers who meet the pension standards stipulated in the Labor Standards Act, who meet the standards for forced retirement stipulated in Item 1, Paragraph 2, Article 35 of the Labor Standards Act, and who suffer from mental or physical impairments shall receive an additional 20% of their eligible pension.
- TCI shall contribute 6% of the salary of employees who meet the pension regulations stipulated in the Labor Pension Act to a personal pension account.
The TCI Environmental Protection and Labor Safety and Health Committee is the highest authority in the management of employees’ health and safety. The director of the Administration and Service Center serves as the convener and chairman of the committee. Members of the Environmental Protection and Labor Safety and Health Committee include the Labor Safety Management Department, Human Resource Department, Administrative Services Department, supervisors and executives, occupational health and safety technicians, and 1/3 of the total number of labor representatives. TCI holds quarterly Environmental Protection and Labor Safety and Health Committee Meetings to formulate, coordinate, and manage matters concerning health and safety in order to ensure environmental protection and the health and safety of its employees.
Work Safety Measures and Policies at the Neihu Headquarters
- To ensure office safety, flammable and dangerous items are prohibited in the offices. Smoking is prohibited in indoor workspaces and public spaces in accordance with the Tobacco Hazards Prevention Act.
- Parking spaces and office keys must be returned after use. Access cards and keys may not be lent to non-company employees.
- Water dispensers that meet drinking water standards are available in the workplace and are periodically cleaned and maintained.
- Workplace sanitation, cleaning, and maintenance are outsourced to a professional cleaning company to ensure the hygiene and quality of the workplace.
- Access is restricted. Company employees and visitors must use authorized keycards to gain access to elevators and offices.
- Headquarters is located in Neihu Technology Park. The building is fitted with a fire prevention system that meets regulations, including a warning system, fire prevention system, and evacuation system.
- First aid kits are available in the company and employees are provided with annual checkups and health consultations. In addition, health seminars are held to increase health awareness and encourage employees to lead healthy lifestyles and manage their own health. The company also has film appreciation and hiking clubs that periodically host events to encourage its employees to relax and exercise.
Work Safety Measures and Policies at the Precision Manufacturing Center
- External environmental auditors are commissioned every six months.
- Fire and first aid drills are conducted every six months and fire prevention inspection reports are prepared in accordance with regulations.
- An online occupational safety hazards report is completed every month.
- Employee safety and health and work rules are regularly updated.
- Employee health and safety education and training are provided at intervals of at least once every six months.
- Sexual harassment prevention measures are formulated and disclosed publicly.
Employee Assessment and Career Development Assistance
Employee performance assessment criteria:
In principle, TCI evaluates the performance of each worker once a year in an annual performance evaluation. The outcome serves as a reference for issuing rewards and penalties, promotions, and job transfers. Performance evaluations are carried out using a two-way communication mode whereby workers provide a report in writing, discuss items with their supervisors, and receive feedback and suggestions. This process allows supervisors to acknowledge the views, feelings, work attitudes, and potential of their subordinates and thus boost morale. Outcomes also serve as a reference for training and career development planning.
Continued in-service education criteria:
Continued in-service education criteria: To promote lifelong learning and strengthen workers' professional knowledge, skills, and humanitarianism, and consequently improve service quality and performance, TCI provides its employees with on-the-job continued education and training programs. Workers can submit a request in writing to explain the specialization of interest, professional relevance, and benefits for future work performance. Once the request is approved, TCI pays for the program.
The key to TCI's cohesiveness is that we attach great importance to the career development of our workers and encourage them to take advantage of potential learning opportunities. Workers are happy to share their new skills and knowledge with the company, which creates a positive learning environment in the company. TCI views education and training as a low-cost, high-return investment rather than an expense.